gb22's Privacy Policy
gb22's complete policy on the collection, storage, and use of your personal information is presented in detail here.
gb22 (hereinafter referred to as "we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. Your privacy is very important to us. This privacy policy explains how gb22 collects, stores, uses, and keeps your personal information secure. By using gb22's services, you are considered to have given your consent to the terms of this policy.
What Information We Collect
We collect the following types of information during registration and use of services on the gb22 platform:
1.1 Information You Provide Directly
- Full name, date of birth, and national identity card number (for registration verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information related to bKash, Nagad, Rocket, or bank accounts
- Messages and complaints sent via live chat or email
1.2 Automatically Collected Information
- IP address and device identifier information
- Browser type and operating system version
- Session duration, page visits, and click patterns
- Cookie and local storage data
- Transaction history and information related to gaming activity
1.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may receive a limited amount of information from reliable third-party services. This information is used solely for the verification process.
Purpose of Using Information
The collected information is used for the following legitimate purposes:
- Account Management: Completing registration, verifying identity, and keeping your account active.
- Financial Transactions: Processing deposits and withdrawals, including all transactions with a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
- Customer Support: Providing 24/7 live chat support and resolving complaints.
- Security Assurance: Preventing unauthorized access, fraud, and money laundering.
- Bonuses and Promotions: Delivering all offers to you, including a 100% welcome bonus.
- Responsible Gaming: Monitoring gaming behavior to identify and prevent potential addiction risks.
- Legal Compliance: Complying with applicable laws and regulations and meeting the requirements of regulatory authorities.
- Service Improvement: Analyzing user experience to further improve the gb22 platform.
gb22 never sells your personal information to third parties for commercial purposes.
Information Storage and Protection
gb22 takes industry-standard technical and organizational measures to keep your information secure:
3.1 Technical Protection
- All data transmission is secured through SSL (Secure Sockets Layer) encryption.
- Passwords and sensitive information are stored using hashing algorithms.
- Firewalls and intrusion detection systems are kept active.
- Server security is regularly audited and updated.
- Two-Factor Authentication is provided.
3.2 Organizational Measures
- Only authorized personnel have access to your information.
- All staff are provided with training on privacy and data protection.
- Data access is regularly reviewed and restricted.
3.3 Data Retention Period
Your information is retained for as long as your account remains active. After an account is closed, information may be kept for the minimum period required to meet legal obligations. Once that specific period has passed, the information is securely deleted.
Sharing Information with Third Parties
gb22 may share a limited amount of information with third parties in specific circumstances:
4.1 Service Provider Partners
- Payment processors: bKash, Nagad, Rocket, and banking partners.
- Identity verification service providers.
- Technology infrastructure and cloud hosting services.
- Fraud prevention and security consultants.
All these partners use information only for the purpose of providing specific services and are contractually bound to comply with gb22's privacy standards.
4.2 Legal Obligations
gb22 may provide relevant information to fulfill court orders, requests from law enforcement agencies, or obligations under applicable law. In such cases, we provide only the minimum information necessary.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.
Cookies and Tracking Technologies
gb22 uses cookies and similar tracking technologies to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Indispensable for the platform's core functionality — login sessions, security tokens.
- Performance Cookies: Used for page load time and error detection.
- Preference Cookies: For saving language preferences and personalized settings.
- Analytics Cookies: For analyzing user behavior and improving services.
5.2 Cookie Control
You can accept or reject cookies by going to your browser's settings. However, disabling essential cookies may cause difficulty using some important features of the platform.
Your Rights
As a user of the gb22 platform, you have the following rights:
- Right to Access Information: You may request to know what information we store about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
- Right to Restrict Processing: You may request that the use of certain information be limited.
- Right to Data Portability: You may request to receive your information in a common format.
- Right to Object: You may object to the use of your information for specific purposes.
- Right to Withdraw Consent: You may withdraw your consent at any time, though prior processing will remain lawful.
To exercise these rights, please contact us via live chat or email. We will process your request as quickly as possible.
Protection of Minors' Information
gb22 operates for users aged 21 and above only. We do not intentionally collect information from any minor (under 21 years of age). If any person registers by providing false information about their age, their account will be suspended immediately and all collected information will be deleted.
If you suspect that information about a child or teenager is held by us, please contact our support team immediately.
International Data Transfer
Due to technical infrastructure requirements, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Transferred information will remain protected in accordance with all the terms of this privacy policy.
- Appropriate safeguards will be ensured before transferring to a third country.
- A Data Processing Agreement (DPA) will remain in effect.
Changes to the Policy
gb22 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- Sending a notice to your registered email address.
- Displaying an update notice when you log in to the platform.
- Publishing in the notifications section of the website.
If you continue to use gb22 after any changes, you will be considered to have given your consent to the new policy. Therefore, visit this page regularly to stay updated on the latest version of the policy.
Responsible Gaming and Use of Information
gb22 is committed to responsible gaming. By analyzing your gaming information, we identify patterns of potentially problematic behavior and provide support where needed. This analysis is done entirely for your well-being — not for any commercial purpose.
If you feel that your gaming habits are going out of control, please visit our Responsible Gaming page and contact us via 24/7 live chat.
Contact Us
If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us. Our support team is available 24/7 in Bengali to serve you.
Available 24/7 — the fastest way to get a response
[email protected]
Send any requests related to your information to [email protected]
For more detailed information, visit our Terms and Conditions and Responsible Gaming pages. For general inquiries, see our FAQ section.